Last updated: January 2025
Orders may be cancelled within 24 hours if not yet processed. After that, cancellations are not guaranteed. To cancel an order, contact us immediately at youremail@example.com. We reserve the right to cancel any order in case of suspected fraud, stock unavailability, or other legitimate business reasons.
Customers in the European Union have the statutory right to withdraw from their purchase within 14 days of delivery without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU. For customers outside the EU, including the United States and other regions, we offer a 7-day goodwill return window unless otherwise required by applicable local law.
To initiate a withdrawal or return, please email us at youremail@example.com. Customers are responsible for return shipping costs unless the item is faulty, damaged, or not as described, in which case we will comply with applicable EU and U.S. consumer protection laws.
Non-returnable items include: hygiene products, personalized/custom items, perishable goods, and digital downloads, except where prohibited by local law.
Refunds are issued after inspection of the returned product, in compliance with applicable EU and U.S. regulations. They will be processed to the original payment method within 10 business days after we confirm the return. Shipping fees are non-refundable unless required by law.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and order details. We will arrange a replacement, store credit, or refund at our discretion, always ensuring compliance with consumer protection laws in your jurisdiction.
Delivery times may vary depending on destination and supplier. If your order is not delivered within 60 days (or within any shorter mandatory timeframe required by law), please contact us. We will work with our suppliers and shipping partners to confirm delivery status. If confirmed lost, you may choose a replacement or refund.
Zuzu Finds operates as a dropshipping intermediary. We do not manufacture, own, or stock products. Items are sourced from third-party suppliers and shipped directly to customers worldwide. By purchasing, you acknowledge that delivery times, packaging, and product variations may differ depending on the supplier.
All product names, trademarks, images, and videos remain the property of their respective owners. Images and videos displayed on this website are for reference and promotional purposes only and may have been provided by suppliers. We do not claim endorsement or affiliation with any brand unless explicitly stated.
By using this site and purchasing from us, you agree that Zuzu Finds acts solely as an order facilitator and is not liable for manufacturing defects, delays caused by third-party carriers, or actions of suppliers, to the fullest extent permitted by applicable EU, U.S., and international laws.
To the fullest extent permitted by law, Zuzu Finds shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of products. Our total liability is limited to the total amount paid for the product, except where consumer protection laws require otherwise.
We may update this policy periodically to reflect changes in our business, legal requirements, or operational needs. Updates will comply with applicable EU, U.S., and international laws. Please review this page regularly for updates.
📧 Email: youremail@example.com
📍 Address: [Your Business Address]
Business Registration / VAT (if applicable): [Your Registration Number]